Please login to submit a ticket to our support team.

If you prefer to chat to one of our support agents, please click here to start a live chat.

Need urgent help? Please contact us directly by phone: +356 2778 2767

General

• What is Casinoland?

  Casinoland is an exciting Online Casino, launched in December 2015. Our goals are simple- create a trustworthy brand that everyone regards as their "go-to" Casino: Easy to use, easy to deposit, great range of games and easy to cash out. The site has been built to reflect this, it's quick and easy to use, with secure banking and is licenced in the UK and Malta.

• Is Casinoland licensed / regulated?

  Yes, Casinoland.com is operated by One Click Ltd, a company registered in Malta with company registration number C78453 and registered address Northfields App 2, Vjal-Indipendenza Str, Mosta, Malta, MST9026. One Click Ltd is licensed and regulated by the UK Gambling Commission (account reference number 48756). One Click Ltd is registered with IBAS. One Click Ltd is also licensed and regulated by the Malta Gaming Authority (MGA) under the following licence: MGA/B2C/410/2017.

Account information

• How do I open an account?

  Creating an account with Casinoland is free and only takes a few minutes. Simply click on any ‘Create Account’ link of the website, choose a username and provide your details. Please keep in mind that incorrect details can lead to delays in depositing and verifying your account, so it’s important to make sure these are entered correctly at registration. Players are reminded that only one account per person is allowed.

• I have forgotten my username

  Not to worry, if you don’t remember your username simply contact our friendly support team, who, after successfully confirming some personal details will be able to provide your username.

• I have forgotten my password

  No problem, you can use the "Reset your password" option located at the "Log In" section of our website.

• Why and when do I have to verify my account?

  Account Verification is an industry standard requirement for a player’s security as well as being a compliance condition of our licence. This can also be referred to as KYC (Know Your Customer). Verification may be required at various stages and customer support will be in contact with you should they require any documents.

Banking

• What deposit methods can I use?

  Deposit methods vary by country, please have a look at our banking page.

• How do I deposit?

  Deposits can be made after successfully registering an account by clicking on the ‘Deposit/Cashier’ button. Simply choose your method, add the required details and your account will be credited.

• Will the balance show deposits instantly?

  Yes, every successful deposit will be credited to your balance instantly. If you encounter any problems, please contact customer support.

• How do I make a withdrawal?

  To withdraw a cash balance, go to the ‘Account’ section then click on ‘Withdraw’. Select your preferred method, amount and confirm.

• How long will my withdrawals take?

  Once your withdrawal has been reviewed, approved and any pending KYC completed, you will receive the payment within 1-5 working days. For detailed payment time-frames for all payment methods please visit the banking page.

• My deposits keep failing, what can I do?

  There are several reasons a deposit can fail:

  • Are all required details entered correctly? All fields need to be filled with the correct and complete details of the payment method used.
  • Do you hold sufficient funds in the payment method you are trying to use?
  • Have you closed the deposit page before the deposit has been processed? If the deposit page is closed before the transaction has been processed it may cause the transaction to be interrupted and fail.
  • Contact your payment provider to confirm if the deposit was declined from their end.
  • Alternatively contact the Casinoland support team who will be happy to look into the issue.

• Why is my withdrawal still pending?

  There are several reasons for a withdrawal to be delayed:

  • Is there any KYC pending for your account? Withdrawals cannot be processed if KYC documents are pending.
  • Have you wagered your deposit? Before a withdrawal can be processed the initial deposit has to be wagered (played) at least once.

• If I make a deposit what will show on my bank statement?

  If you make a deposit at Casinoland, the descriptor on your bank statement will show as "One Click Limited"

Responsible gaming

• Can I set limits to control my play?

  Yes, Casinoland offers a number of options to enable you to be fully in control of how much you bet and how long you play. These limits can be set easily from the ‘Responsible Gaming’ section of the website.

• Can I take a break?

  Yes, you can exclude your account for any set period from a number of days, months or on a permanent basis. An exclusion means that your account will be locked for the duration of the set period without the possibility to reopen. This can be done from the ‘Responsible Gaming’ section of the site or by contacting our support team.

• Are there websites that can help with gambling problems?

  There are a number of sites that we recommend that can offer help and support:

  • http://www.gamcare.org.uk/
  • http://www.gambleaware.co.uk/
  • http://www.gamblersanonymous.org.uk/