Casinoland was designed and built to provide an enjoyable gaming experience across multiple devices. We believe gambling should be enjoyed responsibly and we want your experience at Casinoland to be happy and fun. Gambling is enjoyable when it is a positive entertainment option and doesn’t have a negative effect upon your day to day life.
If your gambling starts to negatively impact your life, it is important that you recognise this and take active steps towards solving the problem. Below we have outlined a number of potential issues to look out for, as well as procedures we have put in place to help and protect you.
You can set limits, time-out periods and self-exclusion periods by clicking here, alternatively you can contact support who will be happy to help.
Deposit and gameplay limits
We’ve made it easy for you to set daily, weekly and monthly deposit and loss limits as well as being able to limit the amount of time that you can play at the casino.
If you think your gambling is getting out of control, take a break. You have the option to exclude for 6 months, 1 year, 5 years or permanently. Once you confirm a time period you will be logged out immediately. This process cannot be reversed. During this period, you will not be able to access your Casinoland account nor will you receive marketing communications from Casinoland or any of their sister sites. When the exclusion has expired, your account will not automatically be re-opened. You will need to contact customer support, who will take you through the process to re-open your account. Based on an internal review there are no guarantees your account will be re-opened.
Monitor your gambling habits
It's important to recognise if you have a gambling problem, if you think you may be at risk, we recommend visiting the Gamcare website which offers an online assessment tool that can be found here: https://gamtest.se/v3/gamcare
Players need to be over 18 to play at Casinoland.com. Make sure you keep your password, login and banking details in a secure place away from children. Casinoland perform KYC checks on all accounts to prevent underage gambling. There are also third party tools available such as: http://www.cyberpatrol.com/ and http://www.gamblock.com/
Recommended regional sites for problem gambling
How can I add myself to the GAMSTOP register?
If you are having difficulty controlling your gambling and wish to add yourself to the UK National Online Self-Exclusion scheme, GAMSTOP, you may do so by visiting the following link: https://www.gamstop.co.uk/
Upon accessing the GAMSTOP website, you will be prompted to supply some personal information including, but not limited to, first name, last name, e-mail address, date of birth and telephone number.
Once you have input your personal information you will be asked to verify your attempt to register with GAMSTOP.
Once you have confirmed your addition to the register, GAMSTOP will contact you to request some further information for security purposes (such as identity verification).
Once GAMSTOP are satisfied with the information received, your request to be added to the GAMSTOP register will be complete.