Responsible gaming at Casinoland

Responsible gambling is extremely important to us and, as such, we think it's equally important to keep our customers informed. This article touches on techniques for ensuring continued responsible gaming and provides guides for spotting problem gambling in those around you.

If you or a loved one is playing any of the games we have available for any reason other than entertainment, it could point to problem gambling. Our advice to all players is to only play with an amount of money you can afford to lose, stick to time-limited sessions and never chase winnings you haven't yet won.

Gambling can become a problem when you stop enjoying the games and continue playing, even if you know you should stop. Problem gambling can be detrimental, not only to your finances but to your everyday life, professional life relationships and mental health.

The team here at Casinoland believe it is of utmost importance for our players to stay on top of their gambling habits. This means we advise all our players to keep a close track on how much money they spend - as well as how much time they spend gambling.

If you think either you or a person you're close to, might have a gambling problem, there is a plethora of help available to you.

1) Set time limits

While many people might believe that problem gaming is simply the act of spending more money than you can afford, that is simply not true. Dedicating huge numbers of hours to games that are designed for entertainment purposes can be an unhealthy lifestyle option. Problem gamblers who spend too much time playing, even if they are able to afford their bets, can find themselves struggling in their profession, at home with their family and with their mental health.

2) Make sure it's 100% fun

Ensuring that you're having fun is Casinoland' first priority. We exist to entertain our customers. However, when gambling becomes less about enjoying the time spent and more about the money, this is where problem gambling can sneak up on us. Even the most fun games in the world can become tiresome and boring after a period and we're keen for our players to recognise this moment in their game and to take a break.

3) Don't fall into the gamblers' trap

Many players believe in luck, win streaks, losing streaks, karma and other potentially damaging ideologies. We are keen for players to stop playing when the time is right for them. If you find yourself continuing to play because you believe you are more likely to win, because of your previous losses, we advise an immediate halt to your gaming. Coming back later, with a 'clean slate' can often clear your mind and stop you from falling into a hole.

Are you concerned for a friend?

Showing concern for a loved one, especially when it comes to gambling, is no weakness. If you're worried a friend or family member may be gambling too much, check the signs below and see if they're applicable:

-Overspending: If your friend or family member is spending more than you know they can reasonably afford, it is entirely possible they could have succumbed to problem gambling. Sudden increases in spending on gambling, too, can be a sign.

-Too much time: Are they spending more time than you might consider usual while gambling? Has your loved one recently started spending a considerable amount of time gambling, or increased the average amount of time they play?

-Lies: Lying about gambling can be one of the most obvious signs that something is not well. Has your friend lied about how much they're gambling? Have they lied about how much they're spending? If they are lying, it generally means they know it's not OK.

-Deeper impact: Is your loved one struggling with aspects of their life because of their gambling? If they're spending large amounts of time gambling and not working, spending time with family or suffering mentally as a result, they may need help.

-Less interest: If your friend or relative is spending more time playing casino games than before and, subsequently, becoming less interested in hobbies they enjoyed previously, this could be a sign of problem gambling.

It can be extremely difficult to approach a loved one if you believe they've stepped across the line into problem gambling. If they are already sensitive to discussions about gambling (by lying about it or hiding it) then you could provoke a backlash.

Offering support, however, could provide the saving grace your loved one needs in a potentially dark time. There are numerous helplines and support websites for people who believe their friends might be problem gamblers, some of which will be listed below:

GamCare (www.gamcare.org.uk)

UK National Helpline: 0808 8020 133

GambleAware (www.gambleaware.co.uk)

UK National Helpline: 0808 8020 133

Gamblers Anonymous (www.gamblersanonymous.org.uk/)

Responsible gaming policy

Available Gaming Tools at Casinoland

Below you will find a list of options that are available to you.

Age Verification

Casinoland ensures that as part of its responsible gaming agenda, underage individuals are not allowed to access its sites and make use of the gambling activities. Age verification checks are performed on customers and backup documentation will be asked for in case of suspicion. Anyone under the age of 18 found to be using the sites will have any winnings forfeited and may also be reported to the appropriate authorities.

In the case of UK players, if your age is not successfully verified within 72 hours of your first deposit, your account will be frozen and no further gambling will be permitted until your age has successfully been verified

Financial limits

Can be set up by clicking on the links below or contacting our customer support team.

Deposit: Setting a limit will restrict how much you can deposit at the Casino within a 24hr, 7 day or one month period. To set a deposit limit click here

Wagering: Adding a wagering limit will limit how many bets you can place at the casino during a specified period. For example, if you set a wagering limit of £100 you will only be allowed to make £100 worth of bets (100*£1 or 2*£50) regardless of whether you win or lose those bets. To set a wagering limit click here

Loss: By setting a loss limit, you can restrict how much money you lose during a pre-set time period. Loss limits only take into account how much of your deposit you have lost, winnings are not included in the calculation. To set a loss limit click here

*Please note that when lowering limits, changes will be applied with immediate effect, if you wish to increase or remove the limits set this can be done after a 24hr cooling off period.

Reality check

This is a useful feature that allows you to keep track of how long you have been playing at the casino. It's like setting an alarm, once the time is up, you receive an automated message giving you 3 options:

  • Continue playing
  • Exit game
  • Go to account history

The idea of this feature is to stop you getting lost in a game. To set a reality check

Account History

By either clicking below or viewing via the account tab, you can see an overview of both game history and transaction history. This will outline what games you have played and how much you have been staking per bet, you will also be able to see how much was won with each bet. On the transaction history, you can view recent deposits and withdrawals along with amounts and dates.

Time outs

The time out feature allows you to take some time away from the Casino. You can set a period between 24hrs and 6 weeks and during this time you won't be able to log in to Casinoland or any of our sister casino sites, nor will you receive any sort of marketing offers.

Upon expiry, your account will automatically be reopened. To set up a time out

Self Exclusion

If your gambling has reached the stage where it is disrupting your life and you feel it has become a problem. You can take steps to self-exclude yourself from Casinoland and our sister sites. We would also recommend that if you are ready to take this step then you should also put exclusions in place at the other Casino's you play at.

A self-exclusion can be set over the following periods:

  • 6 months
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years

To set up a self-exclusion you can alternatively you can contact one of our customer support agents via our "Help" page who will talk you through the process and can apply the exclusion.

It is important note that during any self-exclusion period, you will not receive any marketing offers from Casinoland. At the end of the exclusion if you wish to reopen your account, you will need to contact our customer support team and request your account to be re-opened. Your account will be reviewed and only after a 24hr cooling off period will it be opened again.

GAMSTOP

Casinoland are proud to be part of the GAMSTOP initiative. A GAMSTOP self-exclusion can help players avoid online gambling.

Players can sign up to the free service and will be prevented from accessing gambling websites and apps run by companies licensed by the UKGC.

This service will also include any new gambling websites that may open in future. For more information about GAMSTOP, please visit https://www.gamstop.co.uk.

At Casinoland we want to create a safe and secure environment. Central to this ethos is a player first approach. Whilst players have the options outlined above, you will be happy to know that the Casinoland team have checks in place to protect players from themselves, this includes internal reporting to pick up on a number of issues which we feel are “red flags” when it comes to problem gambling, including:

  • Multiple failed deposits
  • Cancelled withdrawals
  • Multiple customer interactions
  • Extended game play

Based on the above, when required, we may contact players to make sure they are still in control of their gambling. Our professional, friendly support team are on hand with advice should you have any questions regarding how often you play or if you feel you’d like to talk to someone about limiting your gaming time. We have strong guidelines in place to help protect you and encourage a healthy, fun relationship with online gambling. To discuss any of our Responsible Gaming tools, resources, and self-exclusion options, contact our friendly support team via email, phone or live chat.

Finally, it’s important to remember that Casinoland is an online casino, and by its very nature some players will win, and some players will lose. Players play at their own risk and should only play with funds they can afford to lose.